Shipping policy

Shipping Policy

FOB Pricing, Made-to-Order and Archive Pieces

All prices shown on hermionedepaula.com are quoted FOB (Free On Board) from the piece’s point of origin. This means the displayed price covers the garment itself only and excludes packing, shipping, customs duties, import taxes, tariffs and any other destination charges, which are quoted and invoiced separately.

Made-to-Order and Couture pieces are priced FOB London and are dispatched from our London atelier. Archive pieces are priced FOB their current physical location, which may be London or New York, and are dispatched from that location.

Please contact support@hermionedepaula.com before purchasing for an estimated shipping and duties quotation or a fully landed price. Your quotation will be based on the delivery address, the FOB location of the piece, the required delivery service and the applicable destination charges.

Any separately quoted charges must be agreed and paid in full before dispatch.

Individually Quoted Shipping

We do not offer a fixed-rate or “ready-to-ship” shipping price. Every order is quoted individually based on the FOB location of the piece, the delivery destination and the required service, as described above.

Delivery Times

Our standard international delivery timeframe is up to 15 working days from dispatch. Delivery times are estimates and cannot be guaranteed.

This delivery timeframe is separate from the creation time for Made-to-Order and Couture pieces and any additional time required for fittings or alterations.

Express delivery may be available depending on the location of the piece and its destination. Please contact us for availability and a quotation.

Customs, Duties and Local Taxes

As all prices are quoted FOB, customs duties, import taxes, tariffs, customs-clearance fees and other destination charges are not included in the displayed price and remain the responsibility of the customer, unless expressly included in your confirmed quotation.

Any charges not expressly included in your quotation remain the responsibility of the customer and may be collected directly by the courier or local customs authority.

Missed or Unsuccessful Deliveries

If you are unavailable at the time of delivery, the courier may attempt redelivery or contact you directly. Please follow the courier’s instructions to arrange a convenient redelivery.

Additional storage, redelivery or return-to-sender charges resulting from an unsuccessful delivery may be invoiced separately.

Return Shipping

Archive pieces are returnable for a change of mind, as set out in our Returns Policy. Made-to-Order and Couture pieces remain non-returnable for a change of mind, except where required by law.

Where a return is authorised, the customer is responsible for all outbound and return shipping costs, together with all duties, taxes, tariffs and customs charges in both directions. Hermione de Paula will only ever refund the cost of the item itself; shipping, duties and taxes are never refunded, except where required by law.

Returns must be sent using a fully tracked and appropriately insured service. Hermione de Paula cannot accept responsibility for a return until it has been safely delivered.

For further information, please review our Shipping & Returns page or contact support@hermionedepaula.com.