Shipping to USA

Shipping from UK - LA

Customisations

Personal customisations are available across our collection. The only limitations are your imagination. Each element is added uniquely so the costs depend on whether we can incorporate your custom embroidery into an existing placement or if it requires the style to be re-designed.

If a bespoke placement is required full custom projects start from £10000.

Transform your piece into a treasured heirloom, intricately woven with your own unique story.

For inspiration please visit our Custom gallery and enquire at info@hermionedepaula.com for pricing and details or contact us to book a virtual appointment.

Lead Times

Each Hermione de Paula piece is meticulously handcrafted by our skilled artisans, ensuring every creation is truly one-of-a-kind.

If you are chosing one of the styles from our current MTO collection we recommend leaving 13 weeks and any additional time you require for final fittings and alterations. If you require it sooner we can do everything possible to expedite the creation although this may incure a priroty fee.

Any custom or bespoke details you wish to include will require a longer lead time determined by whether we can incoporate them into the existing design or they necessitate a new placement.

For a seamless experience if are looking at a custom project please connect with our team to discuss timelines and options tailored to your needs.

For more details please either contact us or book a virtual consultation with one of our stylists.

Final Fittings & Alterations

Final fittings and alterations are not included in the price of your gown or outfit unless agreed in advance so please contact us and one of our stylists will be able to provide a provisional quote and timeline subject to final confirmation.

International Duties & Taxes

All product prices are shown on the website including international duties, tarrifs & taxes. Duties and taxes will not be refunded with returns.

Please read our Shipping & Returns page or check our FAQs for more details

Delivery & Returns

Please note that all Made-to-Order garments are strictly non-refundable, as each piece is lovingly crafted especially for you with bespoke care and attention.

Prêt-à-Porter / Archive Sale: Exchanges or returns may be accepted within 14 days if you are unable to try on in person. After 14 days no refunds or exchanges will be considered. We kindly ask that you contact our atelier team prior to purchase to confirm full terms and conditions.

Shipping Policy

Free Shipping is offered on all UK orders over £250 and International orders over approximately £500 in your local currency. Please check our Shipping and Returns page for specific prices.
All international customs duties, taxes, and charges are included in the price quoted.
We will always select the most reliable and cost-effective shipping option for your order, ensuring safe and timely delivery.
If you have a preferred carrier or require a rush order with express shipping, please specify this at the time of ordering. Please note: An additional surcharge may apply for express or expedited services.
All return shipping costs are the responsibilty of the receiver. Any international duties and taxes will not be refunded with returns. We cannot accept any liablity for returns until they are delivered so use a fully tracked and insured service.

FAQs

For answers to many of the most requested questions or queries please visit our FAQs page.

If you cannot find the answers here please either contact us or book a virtual consultation with one of our stylists.