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hermione - de - paula - ALTERATIONS PACKAGES - botanical - couture

Atelier Appointments

Book a virtual or physical private appointment with a member of the Hermione de Paula team to explore our collections and discuss the possibilities for your gown.

Your appointment can be used to discover our Made to Order, Archive, Custom and Couture services, explore silhouettes and embroideries, discuss personalisation, and receive guidance on the best approach for your wedding or event.

Please contact support@hermionedepaula.com before purchasing if you are unsure which appointment you require.

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Book a virtual or physical private appointment with a member of the Hermione de Paula team to explore our collections and discuss the possibilities for your gown.

Your appointment can be used to discover our Made to Order, Archive, Custom and Couture services, explore silhouettes and embroideries, discuss personalisation, and receive guidance on the best approach for your wedding or event.

Please contact support@hermionedepaula.com before purchasing if you are unsure which appointment you require.

SIZE & FIT

Hermione de Paula uses a bespoke internal UK sizing system. Our sizes do not directly correspond to standard high-street or designer sizing, so please refer to our Measurement Guide and choose your nearest UK size.

For fit advice, email support@hermionedepaula.com with your measurements.

MADE-TO-ORDER

Our Made-to-Order collection brings together established Hermione de Paula silhouettes and signature embroideries. Once your order is placed, your chosen design is individually made for you, with each piece created and finished by our specialist Atelier team.

Our standard Made-to-Order lead time is approximately 14 weeks. If you are working to a particular date, please contact us before ordering and we will be happy to confirm availability and timings.

Hermione de Paula uses a bespoke internal UK sizing system. Our sizes do not directly correspond to standard high-street or designer sizing, so please refer to our Measurement Guide and choose your nearest UK size.

Final fittings and alterations are not included and should be arranged separately once your piece has been delivered. If you require a more individually tailored fit or would like to adapt the silhouette, please contact the Atelier to discuss our Custom service.

SHIPPING & RETURNS

Made-to-Order pieces are supplied FOB our London Atelier, while Archive pieces are supplied FOB from their current London or New York location. Shipping, duties, taxes and any other applicable charges are not included in the displayed price and will be billed separately. Please contact us for a quotation based on your order and location.

Made-to-Order pieces are individually made for you and cannot normally be cancelled or returned for a change of mind once production has begun. This does not affect your statutory rights.

Archive pieces may be returned for a change of mind: please notify us within 14 days of receipt and return the piece within a further 14 days, in its original condition. All outbound and return shipping costs, together with any duties, taxes and associated charges in either direction, are the responsibility of the purchaser. Only the cost of the item itself is refunded.

Please see our Shipping & Returns page for full details.

CUSTOMISATION

Personal customisations are available across our Made-to-Order collection, allowing you to transform your chosen piece into a treasured heirloom woven with your own unique story.

Pricing depends on the scope of the customisation and whether your bespoke embroidery can be incorporated into an existing placement or requires the design and embroidery placement to be reimagined. For inspiration, explore our Custom Personalisations, or contact one of our stylists at support@hermionedepaula.com for guidance, pricing and further details.

Custom projects requiring a new embroidery placement start from £10,000.